The number of programs offering this has been increasing, and the SAP channel has now begun carrying automated “text-to-speech” read-outs of severe weather warnings and similar emergency information. The main reason we carry this alternate “SAP” channel is for verbal descriptions for the visually-impaired. Because most shows and commercials have no secondary audio program at all, and because the TV defaults back to primary audio when there is none, your TV could have been set to this for a long time with no apparent problem prior to this time. If you are hearing Spanish (or Visual Descriptions or Text to Speech), it is because your TV has been set to receive the Secondary Audio Program (SAP), when it is available. In any event, we will respond to your complaint within 30 days.Īre You Having Audio Problems On Your TV?
We may be able to resolve your problem immediately without the need for a formal complaint. Written closed captioning complaints should be directed to the following:Įmail: sending a formal written complaint, we recommend you first submit an inquiry. Turner continues to work with its technology and distribution partners to enable this support wherever possible.įor specific inquiries regarding closed captioning delivered via CNN.Closed captioning inquiries should be directed to the following:Įmail: will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day. Please note that certain software and equipment may not support closed captions at this time. More information about the FCC's online closed captioning requirements and timelines can be found is actively working to expand closed captioning of its online video programming, including full compliance with all relevant FCC implementation timelines.
Why aren't there captions in a program I accessed through this ? You will see a button labeled "CC." Click the "CC" button to turn closed captions on, and click the "CC" button again to turn closed captions off. To use closed captions on this site, simply mouse over the video while it is playing. How do I enable closed captioning on video? If, after confirming that your television is set correctly, you still are unable to view this programming with closed captions, please contact your TV service provider. If you are not receiving closed captions, please be sure your television is set to correctly receive our CC signal.
All television programming on CNN in the US is broadcast with closed captions.
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